Websites don't load - troubleshoot and fix error messages

Are yous having trouble getting a website to load? Don't worry — we're hither to assistance. This article will evidence you how to ready the trouble so you lot tin get back to surfing the web.

Annotation: If you're having trouble with a website, click the padlock icon Fx89Padlock in the accost bar to see if Firefox has blocked insecure parts of the page. Meet Mixed content blocking in Firefox for details.

Table of Contents

  • ane Showtime, allow's figure out where the problem is
  • two The problem only happens with certain websites
    • 2.1 Try clearing Firefox's cookies and enshroud
    • 2.2 The website loads only doesn't work properly
    • 2.3 The problem only happens on a secure (https) website
  • 3 The problem only happens in Firefox
  • 4 The problem happens in all web browsers
  • 5 Other, less common problems

Beginning, allow's figure out where the problem is

With a picayune detective work, we tin can narrow downwardly the cause of the problem.

  1. Open a new tab and check to see if yous can load another website like google.com or mozilla.org.
    • If y'all can open some other site, skip downwardly to The problem only happens with certain websites.
    • If you can't open up some other site, go on on to the adjacent stride.
  2. Launch some other browser, similar Internet Explorer or Microsoft Border Safari Google Chrome, and try to open the site you were having problems with.
    • If the site works in another browser, see The problem simply happens in Firefox.
    • If the site doesn't work in another browser, check out The problem happens in all web browsers.

The problem only happens with sure websites

If you see whatsoever of these mistake messages, information technology might just be a problem with Firefox's cache:

  • The connection was interrupted
  • The connection was reset
  • The connexion has timed out

Try clearing Firefox'due south cookies and enshroud

Practise these steps and so reload the website yous're having trouble with.

  1. Click on the menu push button fx57menu Fx89menuButton to open up the carte panel. Click the Library 57 library icon button on your toolbar. (If you don't encounter it, click the menu fx57menu push button, then click click the menu fx89menuButton button.)
  2. Click and select .
  3. In the Time Range to clear: drib-down, select Everything.
  4. Below the driblet-down menu, select both Cookies and Cache. Make certain other items you want to keep are not selected.
  5. Click OK.

If immigration Firefox's cookies and cache didn't work, information technology'southward probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With large sites like Twitter or Facebook this may only exist a few minutes.

If yous don't come across any of the mistake messages above, check to see if whatsoever of the specific problems beneath lucifer what you see:

The website loads but doesn't work properly

If the website doesn't look right or doesn't work the mode information technology'southward supposed to, you should check out the following articles:

  • Websites expect wrong or appear differently than they should
  • Gear up bug that crusade images to not show
  • Set common sound and video issues
  • Websites show a spinning bike and never end loading
  • Fix login issues on websites that crave a username and countersign. You may receive an error similar to We were unable to process your login request or An unspecified error has occurred when yous attempt to sign in to websites with your username and password, or the login may simply neglect.
  • Websites look wrong or appear differently than they should
  • Fix bug that cause images to non testify
  • Set up common audio and video issues
  • Fix login problems on websites that require a username and password. You may receive an error similar to We were unable to process your login request or An unspecified mistake has occurred when you effort to sign in to websites with your username and password, or the login may simply neglect.

The problem only happens on a secure (https) website

Await at the web address in the location bar. Does it beginning with https:// (notice the "s")? If so, bank check if you run across one of the following mistake messages:

  • For a "Warning: Potential Security Chance Ahead" error page, see the articles What exercise the security warning codes mean? and How to troubleshoot security error codes on secure websites.
  • For a "Secure Connexion Failed" or "Did Not Connect: Potential Security Event" error page, run across Secure connexion failed and Firefox did not connect.
  • For a "Your Calculator Clock is Incorrect" fault page, run into How to troubleshoot time related errors on secure websites.

The trouble only happens in Firefox

If some other web browser works only fine, i of following solutions should gear up things:

  • Firefox tin't load websites but other browsers can - if you can view websites in browsers other than Firefox.
  • Fix problems connecting to websites subsequently updating Firefox - if yous experience connectedness problems after updating Firefox.

If you encounter the post-obit error messages, Firefox is trying to admission the Internet through a proxy server:

  • The proxy server is refusing connections
  • Unable to find the proxy server

If you connect to the Cyberspace through a proxy, compare Firefox's settings to Internet Explorer'south — see Microsoft's guide to proxy settings. See Enter proxy server settings on Mac at Apple tree Support for more information on proxy settings.

To check your connection settings in Firefox:

  1. In the Menu bar at the top of the screen, click and select . Click the menu push button Fx57Menu and select . Click the menu button Fx89menuButton and select .

  2. In the panel, become downwards to the Network Settings department.
  3. Click Settings…. The Connection Settings dialog will open up.
  4. Change your proxy settings:
    • If yous don't connect to the Net through a proxy (or don't know whether you connect through a proxy), select No Proxy.
  5. Close the Connection Settings dialog.
  6. Close the nigh:preferences page. Any changes you've made will automatically be saved.

The problem happens in all web browsers

This is probably a trouble with your Internet connection. See Firefox and other browsers can't load websites for some troubleshooting suggestions.

Other, less common bug

  • A website reports that Firefox is outdated, incompatible or not supported - see How to reset the default user agent on Firefox.
  • Malicious website errors - if you see a "Suspected Assail Site!" or "Suspected Web Forgery!" warning, Firefox has blocked access to the website you're visiting to protect you from malware or web forgery (phishing). For more information, see Phishing and Malware Protection (Mozilla.org).
  • Offline mode - if you encounter a message most offline mode, you may have set Firefox not to employ your network connectedness. Make sure your computer has a network connection and and then:
    • Click the bill of fare push New Fx Menu, click and make sure is unchecked. Click File in the Carte du jour bar (you tin press and release the Alt key to temporarily show the Menu bar), so make sure is unchecked.
  • The page isn't redirecting properly - this problem tin can be caused by problems with cookies. Run across Websites say cookies are blocked - Unblock them for more information.
  • If you go a File not institute error, try the troubleshooting steps in these articles:
    • Troubleshoot extensions, themes and hardware acceleration bug to solve common Firefox problems
    • Troubleshoot Firefox bug caused past malware
  • Content Encoding Error - if yous get the fault message Content Encoding Error or The page you lot are trying to view cannot exist shown because it uses an invalid or unsupported class of compression, use these steps to diagnose and fix them:
    1. Check the settings of whatever Internet security applications yous use (including firewalls, anti-virus or anti-spyware programs, and privacy protection programs). You should endeavor to remove any permissions those applications have for Firefox, then add together them again. For programme-specific instructions for a number of applications, see Configure firewalls and so that Firefox tin can access the Internet.
    2. Follow the Standard troubleshooting steps.
  • This accost is restricted - this error occurs when you are attempting to connect to a web server on a port that is reserved for another application. If the website y'all are trying to visit contains a colon followed by a number in its accost (for example, http://website.com:23), try removing that portion (http://website.com) or replacing it with :fourscore (http://website.com:80). If this doesn't work, yous may have been given an incorrect accost.
  • DNS cache is invalid - DNS is the service that converts a website's domain proper name into the IP address that Firefox uses to connect to a website. This information is saved to your computer'south DNS cache in order to better speeds. Still, if the DNS enshroud record is corrupt or the website has changed IP address, Firefox may exist directed to the wrong server. The Firefox and other browsers can't load websites article explains how to flush the DNS cache. For additional information, come across https://www.whatsmydns.net/affluent-dns.html.

These fine people helped write this article:

AliceWyman, Chris Ilias, philipp, David Tenser, Cheng Wang, Tonnes, Michael Verdi, scoobidiver, Swarnava Sengupta, Joergen, Jason, NicoleRipp, Mozinet, Wesley Branton, scootergrisen, Creative person, Fabi

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